FREQUENTLY ASKED QUESTIONS

1-844-SOUR-FIX


There are multiple issues with my device, do you offer repair bundles?

Yes we do, please just give us a call at 1-844-SOUR-FIX.

I tried to fix my iPhone on my own and have it semi unassembled. Can I send it to you and have you finish the repair?

Absolutely, we do that all the time for customers. Please put everything you have in a zip-lock bag and bring it to the store.

Do you repair any other kind of phones?

Of course! We repair iPhone, Android, all Samsung Galaxy Models, Google Pixel, and more. Call us at 1-844-SOUR-FIX if you have any questions.

Do you repair iPods or any other Apple products?

In addition to iPhone repairs, we offer a wide variety of repairs for iPod, iPad, computer, laptop, macbooks, iMacs, Surface Pro, and more. If you are interested in a repair please contact a support representative at 1-844-SOUR-FIX.

Do you offer any type of warranty on your repairs?

Yes, all parts and screen repairs carry a 90-day parts and labor warranty on all manufacturer defects and issues related to the initial repair.

*Does not include subsequent damage to phone due to drops, bends, twists, moisture or water damage. Full warranty policy is available here.

Water Damage Service


Does the water damage service include water damage sensor replacement?

No, the water damage service includes all parts and labor required to get the phone back to fully functional condition but does not include water damage sensor replacement.

Does the water damage service include logic board replacement?

Due to the high cost, the logic board is the only part in the device that is not included in the water damage service. If the logic board has been irreversibly damaged, we will need to order a replacement logic board to complete the repair.

I dropped my phone in liquid that was not water, should I send it in for the water damage service?

Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send in your device in for a water damage repair. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a good chance that is can be repaired, and if it cannot, you will pay only the $40 water process charge.

How long does water damage repair generally take?

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

What if you are unable to save my water damaged device?

If we are unable to repair your water damaged device for any reason, you will pay no additional cost, minus return shipping (if applicable) and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.

Do you offer a warranty on the water damage service?

Yes, all parts and screen repairs carry a 90-day parts and labor warranty on all manufacturer defects and issues related to the initial repair.

*Does not include subsequent damage to phone due to drops, bends, twists, moisture or water damage. Full warranty policy is available here.

 

Glass & LCD Replacement Service


After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage.The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Do you offer a warranty on screen repair services?

Yes, all parts and repair services include a 90-day warranty. This warranty covers only the part(s) that were replaced. It does not cover any subsequent damage to the phone or components that were not replaced.

Apple Parts


Are your parts Original Apple or OEM?

Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are “from Apple” they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.

sour apple repair